Staying Safe …..

In order to make your visit to Primo as safe as possible, we are taking a number of measures to ensure customer and staff safety.

We are working on a ‘locked door’ to control access and allow us to implement a good level of social distancing.

We have made changes to our appointment system to include a 30 minute buffer between appointments. This gives us ample time to thoroughly clean surfaces and equipment used, including doors, desks, counters, chairs and card machine.  We also have a non-contact thermometer and if customers request it we care happy check staff or customer temperatures.

We think it is important that any jewellery handled is thoroughly cleaned before the next appointment.
All jewellery is cleaned by washing, wiping down with 80% alcohol sanitiser and put through a UV sanitiser cabinet.

(At the time of writing) Face coverings are not compulsory in shops. Primo are happy for any customer to wear a face covering during their visit and Primo staff may also choose to wear one.

It is important for customers and staff to feel safe & confident whilst in the shop. So during the first few days of appointments, we have been asking customers how they felt during the visit. All the feedback has been very positive, customers saying they felt safe during their visit.

If anybody is thinking of booking an appointment and has any concerns about their visit, please contact us and we will work to ensure we address these prior to your visit.