As unique as you are

Re-Opening: June 2020

From Thursday 18 June 2020 Primo will be opening BY APPOINTMENT ONLY

We will be working to make visiting us as safe as possible for both customers and staff and working by appointment will allow us to limit the number of people entering the shop and therefore, maintain current social distancing guidelines. 

There will be a 30 minute buffer between each appointment to allow us to thoroughly clean all surfaces and also sanitise any rings or equipment handled during each visit. We will have perspex screens in place and hand sanitiser will be readily available.   Current advice says the wearing of face coverings is optional in shops, but we are happy if you choose to wear one.   

Please note that security advice to jewellers and from our insurance is to ask customers to temporarily lower any face covering on entering and look at one of the CCTV camera.  We will be working on a ‘locked door’ to ensure we can adequately control access and maintain security.  So having an appointment will mean you have the shop to yourself.

We would ask that customers limit the number of people attending an appointment.

To start with we will not be accepting repairs or resizing.  Many of the workshops have only just re-opened and are not back to full capacity.  We hope to resume this service sometime in July.


Things will undoubtedly be different from the way they were before lockdown, but we believe that we can offer the same level of service whilst ensuring we all stay safe.

…… Everything is subject to change depending on future government advice.