As unique as you are

July 2020 Opening Hours & Services

July 2020 Opening Hours, Appointments & Services.


Safety first!

As the high streets start to open up for business and trading resumes, please be aware that PRIMO will continue to put the safety of our customers and staff first.   Perspex screens are in place, hand sanitiser is available and we will be working to ensure we maintain good levels of social distancing.

On Thursday and Sunday, we will be open by appointment only, therefore those with an appointment will be the only customers in the shop.  On Friday and Saturday, the appointment area will be sectioned off to allow a minimum of 2 meters between customer areas.    Currently, face coverings are advised but not essential.   We are happy for any customer to wear a face covering if they wish and PRIMO staff may do the same.

Since being allowed to re-open we have been asking customers for their opinion on how safe and relaxed they felt during their visit, this would allow us to make any changes required.  All the feedback we have had has been very positive.   However, if you have any particular concerns or requirements please do let us know in advance and we will work with you to ensure your visit is as safe and welcoming as possible.


Jewellery Repairs, Resizing and Cleaning Service:

As our restrictions continue to be relaxed and our high streets start getting back to business we are pleased to announce that our jewellery repair, resizing and cleaning services can now resume.

Items should be brought to the shop on Friday or Saturday, appointments are not required for repair delivery or collection.  The majority of repairs are ready for collection in  7 – 10 days, however, this can vary on the work required and will also be subject to any local or regional lockdown measures put in place!



Appointments are strongly advised for all Engagement, Wedding, Eternity and Bespoke jewellery services.   This limits any waiting time and allows us to ensure a safe environment for all our customers and staff.   Primo will be open Thursday and Sunday by appointment only, however, appointments are available on Thursday, Friday, Saturday and Sunday.

Please visit our appointment booking page to see the available places and book your appointment: